Customer Service

Dear MAGIX customer,

Our aim is to provide convenient, fast and solution-focused support – that's why you can access unlimited web support and help through our online community at www.magix.info.

As a registered MAGIX customer, you have unlimited access to web support offered by the MAGIX service portal in the Support area at www.magix.info. You have access to an intelligent help wizard, high-quality FAQs, patches and user reports that are constantly updated.

The Online Community is available for free to all registered MAGIX customers in the Forum area. The community enables you to ask members questions concerning MAGIX products as well as use the search function in order to search for specific topics or answers. In addition to questions and answers, the knowledge pool includes a glossary, video tutorials and a discussion forum. A wide range of software experts are on www.magix.info everyday and are ready to provide quick answers, sometimes even within minutes.

Send a support request

If you cannot find a solution in the forum or FAQ articles, you can submit a support request.

NOTE Registration is required to place a support request at www.magix.info.

1. Open our online community www.magix.info.

2. Click on Support in the menu bar.

3. Select the product you need help with.

4. Then scroll down. You can find the link under "Other ways to find help" > Contact support.

MAGIX Sales Department

You can contact the MAGIX Sales Department on workdays for help with the following questions and problems:

• Orders
• Product consulting (pre-purchase)
• Upgrade requests
• Returns

Phone: +49 5741 3455-31, Monday to Friday 10:00 am - 4:00 pm

Email: infoservice@magix.net

Address: MAGIX Software GmbH, Borsigstraße 24, 32312 Lübbecke, Germany